Job satisfaction

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Editor-In-Chief: C. Michael Gibson, M.S., M.D. [1]Robert G. Badgett, M.D.[2]

Job satisfaction is "personal satisfaction relative to the work situation".[1] About 71% of Americans are satisfied with their jobs.[2]

Companies with with high job satisfaction have higher earnings.[3]

Physicians

Measuring physician satisfaction

The SGIM Career Satisfaction Study Group (CSSG) has used literature review and focus groups to develop[4] and refine[5] the Physician Worklife Survey to measure satisfaction and its antecedents. Its scales are:

  • Autonomy
  • Relationships with colleagues
  • Patient care issues (originally labeled relationships with patients)
  • Relationships with staff
  • Personal time
  • Relationships with patients (originally labelled 'intrinsic')
  • Community
  • Pay
  • Administration
  • Resources

Other surveys have been developed[6][7][8][9] including:

  • AAFP TransforMED PCMH National Demonstration Project.[6]

Key factors contributing to well-being have been isolated using factor analysis.[5][10]

Studies of physician satisfaction

Several multisite studies have measured job satisfaction:

  • ACP-MEMO (Minimizing Error, Maximizing Outcome)[11][12]
  • AMA-RAND, 20143[13][14]
  • California community clinics and health centers, 2016[10]
  • Multi-state Commonwealth PCMH study, 2012[15][16]. Included questions from the ACP-MEMO study
  • SGIM Worklife and Wellness, 2016[17]

References

  1. Anonymous (2020), Leadership (English). Medical Subject Headings. U.S. National Library of Medicine.
  2. American Psychological Association. 2015 Work and Well-Being Survey
  3. Harter J, Schmidt F, Hayes T. Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis. J Appl Psychol. 2002;87:268–279. doi:10.1037//0021-9010.87.2.268
  4. Konrad TR, Williams ES, Linzer M, McMurray J, Pathman DE, Gerrity M; et al. (1999). "Measuring physician job satisfaction in a changing workplace and a challenging environment. SGIM Career Satisfaction Study Group. Society of General Internal Medicine". Med Care. 37 (11): 1174–82. PMID 10549620.
  5. 5.0 5.1 Williams ES, Konrad TR, Linzer M, McMurray J, Pathman DE, Gerrity M; et al. (1999). "Refining the measurement of physician job satisfaction: results from the Physician Worklife Survey. SGIM Career Satisfaction Study Group. Society of General Internal Medicine". Med Care. 37 (11): 1140–54. PMID 10549616.
  6. 6.0 6.1 Jaén CR, Crabtree BF, Palmer RF, Ferrer RL, Nutting PA, Miller WL; et al. (2010). "Methods for evaluating practice change toward a patient-centered medical home". Ann Fam Med. 8 Suppl 1: S9–20, S92. doi:10.1370/afm.1108. PMC 2885721. PMID 20530398.
  7. Lichtenstein R (1984). "Measuring the job satisfaction of physicians in organized settings". Med Care. 22 (1): 56–68. PMID 6694460.
  8. Stamps PL, Piedmont EB, Slavitt DB, Haase AM (1978). "Measurement of work satisfaction among health professionals". Med Care. 16 (4): 337–52. PMID 651399.
  9. Lloyd S, Streiner D, Hahn E, Shannon S (1994). "Development of the emergency physician job satisfaction measurement instrument". Am J Emerg Med. 12 (1): 1–10. PMID 8285952.
  10. 10.0 10.1 Friedberg MW, Rodriguez HP, Martsolf GR, Edelen MO, Vargas Bustamante A (2016). "Measuring Workplace Climate in Community Clinics and Health Centers". Med Care. 54 (10): 944–9. doi:10.1097/MLR.0000000000000585. PMID 27326549.
  11. Linzer M, Manwell LB, Williams ES, Bobula JA, Brown RL, Varkey AB; et al. (2009). "Working conditions in primary care: physician reactions and care quality". Ann Intern Med. 151 (1): 28–36, W6–9. PMID 19581644.
  12. Williams ES, Manwell LB, Konrad TR, Linzer M (2007). "The relationship of organizational culture, stress, satisfaction, and burnout with physician-reported error and suboptimal patient care: results from the MEMO study". Health Care Manage Rev. 32 (3): 203–12. doi:10.1097/01.HMR.0000281626.28363.59. PMID 17666991.
  13. Friedberg MW, Chen PG, Van Busum KR, Aunon F, Pham C, Caloyeras J; et al. (2014). "Factors Affecting Physician Professional Satisfaction and Their Implications for Patient Care, Health Systems, and Health Policy". Rand Health Q. 3 (4): 1. PMC 5051918. PMID 28083306.
  14. Friedberg, Mark W., Peggy G. Chen, Kristin R. Van Busum, Frances Aunon, Chau Pham, John Caloyeras, Soeren Mattke, Emma Pitchforth, Denise D Ingram Quigley, Robert H. Brook, F. Jay Crosson and Michael Tutty. Factors Affecting Physician Professional Satisfaction and Their Implications for Patient Care, Health Systems, and Health Policy. Santa Monica, CA: RAND Corporation, 2013. https://www.rand.org/pubs/research_reports/RR439.html. Also available in print form.
  15. Lewis SE, Nocon RS, Tang H, Park SY, Vable AM, Casalino LP; et al. (2012). "Patient-centered medical home characteristics and staff morale in safety net clinics". Arch Intern Med. 172 (1): 23–31. doi:10.1001/archinternmed.2011.580. PMC 3752653. PMID 22232143.
  16. Alidina S, Rosenthal MB, Schneider EC, Singer SJ, Friedberg MW (2014). "Practice environments and job satisfaction in patient-centered medical homes". Ann Fam Med. 12 (4): 331–7. doi:10.1370/afm.1662. PMC 4096470. PMID 25024241.
  17. Linzer M, Poplau S, Babbott S, Collins T, Guzman-Corrales L, Menk J; et al. (2016). "Worklife and Wellness in Academic General Internal Medicine: Results from a National Survey". J Gen Intern Med. 31 (9): 1004–10. doi:10.1007/s11606-016-3720-4. PMC 4978678. PMID 27138425.

See also



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